Customer Reviews
Disappointed my 3rd party warranty wasn't on file from my previous visit. Also my waiting for my car was 3 hours vice the 90 mins promised. Also I had to let the service advisor know my car was ready. I could have been waiting even longer.
After waiting for two hours to have four new tires installed I was advised that the wrong tires were ordered. Nothing had been done to my vehicle to this point. An alternative time was difficult because of prior commitments and no courtesy car or other satisfactory arrangements were offered. This kind of service is beyond deplorable and I am comfortable in saying that you will never see me again Richard White.
Great service on time With my maintenance as promised Would recommend !
Fiesta Ford did a great job on the service needs on my 2016 Ford Explorer. They took care of my vehicle in a timely manner. I highly recommend Fiesta Ford for your vehicle needs. Frank Kelty Palm Desert CA
I had a great experience with Annie Rodriguez as my service advisor. She was friendly, professional, and very helpful throughout the process. I needed a loaner vehicle while my car was being repaired, and she made the entire process smooth and hassle-free. I really appreciate her excellent customer service!
Sara my service agent is exceptional as always, kept me informed, answered questions so I understood and looked for discounts too! Good service on my Ford Ranger!
Jerry was very fast and clean in doing the work. Very happy with the service and customer care. Thank you.
This is about the Service Dept. Charlie is my service person and he always is kind and goes the extra mile. Makes a big difference when you are having a repair or something needs fixing and it is your primary vehicle. It's nice to come in and feel welcome and cared for.
Our service writer, Sarah Sanders is amazing! No matter what happens or what issue pops up out of nowhere, she is always there to help us out. Sarah always make sure to stay in constant contact with us, and is always providing some form of alternate transportation while our car is being serviced. She is very easy to talk to and she is awesome at finding alternatives for every situation. We purchased our vehicle at the Palm Springs dealership, but Fiesta Ford is closer and since we have Sarah, there’s no reason to go all the way to Palm ... Read More Google - Nov 4, 2026
Fiesta Ford has earned my trust and business. Greg Brown the used Car manager is honest, friendly and just a pleasure to do business with. The entire finance team is knowledgable and awesome!!. The service department is second to none, the manager Steve Tafolla is amazing. All of the service managers are fantastic, I deal with Sarah Sanders who is knowledgeable, friendly, communicates well and is always a pleasure to deal with.
I could not be happier with fiesta ford and especially Sarah S. My service advisor. She goes above and beyond to meet my crazy schedule. I had a minor issue a few weeks back that required the truck to be at the dealership for a day, unfortunately I had to fly out of state for a few days. Sarah and team picked up my truck from my driveway then returned it the next day all while I was across the country. Better service than I get at Range Rover Rancho Mirage! Bravo team.
Excellent customer service in service department. I greatly appreciate it.
We went on a trip to Palm Springs recently, and our beloved car broke down on us.
We went to Fiesta Ford to have the car looked at, and found that our car needed extensive work. We decided that it was time to replace our 16 year old car.
Long Story short, we purchased a 2024 BMW 330e with 18,000+/- miles.
The Staff at Fiesta Ford worked hard to find us a vehicle to suit our needs.
We are really enjoying this beautiful car, and loving the hybrid economy.
I highly recommend Fiesta Ford and am impressed with the customer service we ... Read More Google - Nov 3, 2026
I’ve always had my vehicle taken care of here. I’ve always been treated like I’m a VIP.
Great dealership service adviser Rudy easy to work with and very helpful.
Excellent service, excellent communication, my guy Rudy best man in the service department!!!
The service to pick up the car, provide maintenance work and repair, and return it to me was excellent. I was kept informed about the entire timeline and the individual staff members were extremely professional and courteous. I will absolutely reach out to them again!
The service at Fiesta Ford has always been great. I've never had a bad experience.
Fiesta Ford picked up my 2013 Ford Taurus from my home and replaced a "module" for my radio/CD unit, which just stopped working. No volume. The unit was replaced and my car returned to me. I was very pleased with the service and the woman who helped me, Sarah Sanders. Very good experience.
The entire process from start to finish was perfect. The entire team was very helpful.
I was helped right away with friendly service. Everyone was very accommodating
Great experience. The representative that assisted us asked all the right questions, and made recommendations based on our needs. Didn’t feel rushed or pushed into a vehicle we didn’t want. We found exactly what we wanted and needed.
Overall they are pretty good. The “labor costs” on the other hand are pretty ridiculous. Other than that, they are a friendly team.
I had a great experience buying my car at this Ford dealership. Marcos, Kenny, and Steven were all professional, helpful, and easy to work with throughout the entire process. They made the experience smooth and stress-free, answered my questions, and made sure everything went well. I really appreciate their excellent customer service and the time they took to help me with my purchase. I highly recommend this dealership to anyone looking to buy a vehicle. Thank you, Marcos, Kenny, and Steven, for making this such a great experience!
I had a great experience buying my car at this Ford dealership. Marcos, Kenny, and Steven were all professional, helpful, and easy to work with throughout the entire process. They made the experience smooth and stress-free, answered my questions, and made sure everything went well. I really appreciate their excellent customer service and the time they took to help me with my purchase. I highly recommend this dealership to anyone looking to buy a vehicle. Thank you, Marcos, Kenny, and Steven, for making this such a great experience!
Excellent dealship and staff! Erik Gonzalez was our salesman and took great care of us! Love my new Heritage Bronco!
I’ll start by saying, buying a new or used car is my least favorite thing to do. With that said, Fiesta Ford took excellent care of me, gave me a good price, and made something right after the fact. Octavio was my salesman and handled my entire purchase process quickly and simply.
to start, I special ordered my 2026 Mustang GT PP back in June. I was originally going to order with Tim Moran Ford in Hemet, but I figured I'd keep the business local. unfortunately, I never received the email that the vehicle came in. it wasn't until 2 days after that the salesman Manny called me saying he had been on vacation and that the vehicle had been through PDI already. he sent me pictures and that's when I noticed the front license plate bracket was installed. this upset me because I didn't think they would drill into ... Read More Google - Oct 6, 2026
Saw the Expedition, drove the Expedition, agreed on pricing for the Expedition and purchased the Expedition. Process could not have gone any smoother. Lawrence could not have been any more helpful. Would highly recommend Fiesta Ford to anyone.
(Translated by Google) The young man who inspected my car did an excellent job and was very kind. The negative comments I made were for the salesman and one of the Indio drivers who treated me very badly. (Original) El muchacho que reviso mi carro iso un exelente trabajo muy amable.los malos comentarios que ise eran para el vendedor y uno de los manejadores de indio que me trataron muy mal
I had such a great experience buying my vehicle from CarBravo, and I especially want to thank Nick for making the entire process so easy and stress-free! He was friendly, helpful, patient, and never made me feel pressured into making a decision. He took the time to answer all of my questions and made sure I felt comfortable throughout the entire process. Nick was great to work with from start to finish, and I truly appreciate how smooth he made everything. I absolutely love my new vehicle and would definitely recommend Nick and CarBravo to anyone looking for a vehicle!
Repair made that PS Ford already did put had to be repaired again. Excited to see receipt that stated my truck was washed! Got in to head gone, looked at hood and it was NOT washed!! Didn't have time to to go back, just highly disappointed you said you did it but didn't. If it couldn't have been washed and that was communicated to me, I wouldn't have an issue with it.
John and his team did an amazing job. Very friendly, responsive, and knowledgeable.
Bought my car form this dealership still regret it til this day. Crazy apr rates and horrible monthly payments. All my fault I guess for trusting them and not going thru the numbers. Anyways I only take my car to this dealership for maintenance and have been for over a year and a half. Car stopped running randomly one morning. Payed for a tow to the dealership because they don’t offer tow service. And when they called me about the diagnostics they said someone installed a part and didn’t plug something in and it was done incorrectly. Mind ... Read More Google - Sep 25, 2026
Fiesta Ford was exceptional when it came to service, expertise, fair pricing, and getting it right! We purchased a used car and EVERY person from the sales manager, to the owner of Fiesta, and the service department give stellar service. We would highly recommend.
They took care of the 4 recall without a fuzz.
The professional customer service very kind and quick service very reasonable prices
I went in early and had my analysis back to me in 45 minutes. Sarah was fabulous and had my service done and car back to me by lunchtime.
Was going to give less stars but it turns out this location doesn’t actually sell Ford Fiestas, (which I found confusing), but was relived otherwise. Great parts department for your other Fords though. Party on.
Had two recalls done on my vehicle. They were done way faster than the time quoted. My service writer Charlie was amazing, and the courtesy driver Armando was awesome, everyone there was very professional and courteous. Highly satisfied customer.
Great buying experience with Edgar, Ken, & Steve. Would recommend to anyone. Good customer care and communications.
Perfect time frame
Great too talk to and work was done fast and reliable
Marko in the service dept was great. He addressed my needs and allowed me to keep it to the point. Made suggestions and not a sales pitch.
I dealt directly with Greg Brown, one of the managers, and I have to say that he runs a tight ship. He is direct, respectful, professional, and we ended up with a deal that both parties were very satisfied with. Couldn't ask for more. It's such a breath of fresh air that you can still do business with a handshake.
Absolutely great purchasing experience with Fiesta ford and specifically Ron Olson once again. 2026 Argon Blue 801A Raptor.
I was returning to AZ from Los Angeles, and at a stop at a gas station in Moreno Valley CA, large sections of my electrical system shut down. I called the nearest Ford dealer in Corona CA, and they were completely unhelpful (no appointments/no assistance). The truck was drivable, without power windows in front or climate controls, etc. We attempted a stressful drive home anyway, until we passed Fiesta Ford in Indio. I pulled in and talked to Raymond Gamboa, who immediately comforted and calmed us. In hearing the problems, he advised that there were several paths that could ... Read More Google - Aug 24, 2026
I rarely leave negative reviews, but my experience with this dealership was extremely disappointing from beginning to end.
I purchased a used vehicle here with around 82,000 miles. About three months into making payments, it began having transmission problems. When we brought it to the Ford dealership, the service advisor told us the previous owners had brought the vehicle in for the same transmission issue the previous November.
We contacted the manager, the dealership, and Ford Corporate because we felt this was an issue that existed before the vehicle was sold to us. Ultimately, we were told there was nothing they ... Read More Google - Aug 4, 2026
Today they lost an 12 year old business relationship due to one of their managers disrespectful attitude. After 12 years buying new cars for my business and family I will no longer be going there!
Manny helped me place my new truck order, set my expectations on how long it would take to build and made sure the truck was perfect before I test drove it. Manny created a great experience and communicated through the entire process!
I recently visited this dealership with my father to look for a vehicle.
Unfortunately, our experience was incredibly disappointing. Not only did the staff respond dismissively and even laugh when we disclosed our budget, but the only car they showed us was a C-Max(which was insanely below our said budget) that was in poor condition, with visible scratches, holes in the flooring, and cement scrapes on the door. We felt completely disrespected.
Customer service should always be a priority, and this behavior was completely unacceptable. I know times are tough, but GD, this was disgusting. Will definitely tell friends ... Read More Google - Jul 18, 2026
Manny was absolutely awesome! He made my Navigator purchase smooth & was so kind - not pushy.
Love the ay sales rep heladera get a News explorer....thx Sylvia Rodriguez i will be back
I was treated so well by Manny, Ron and support staff. My car shopping was handled with excellent care and everything was made smooth. Fiesta Ford is The Best! Thank you!
I scheduled an appointment for an oil change. I didn’t have to wait. Ray had everything set up my service advisor and they got it done in a timely manner.
We had an extremely disappointing experience with Fiesta Ford’s service department and would strongly caution others before bringing their vehicle here.
We took our vehicle to Fiesta Ford because we have an extended warranty. Before arriving, the issue had already been diagnosed by an independent mechanic, so this should have been a straightforward process. Instead, it became a frustrating experience marked by poor communication, lack of transparency, and customer service that fell far below expectations. I was honest with Joe and told him we were visiting from out of town and needed to return home with 48 hours.
Getting updates ... Read More Google - Jun 18, 2026
The service rep was knowledgeable, professional and concerned about my issues. I went in for routine maintenance and he pointed out I had two outstanding recall notices on my vehicle. He offered to fix those within an hour and a half. He was very helpful and accommodating.
Charlie Price is a great service person friendly and knowledgeable and makes sure the job is done right.
excellent in every respect ….excellently done excellent. !!! excellent great job all you fine folk …great !!
Helpful, kind, efficient. Service person is excellent. My auto has run over 73,000 miles without any issues. So mechanics are good also.
I cannot recommend Fiesta Ford. I recently purchased what was advertised and sold to me as a premium "Ford Blue Certified" vehicle, complete with a 139-Point Safety Checklist signed by their service department certifying it met all factory standards.
Because I noticed issues right away, I took the vehicle to an independent Ford franchise for a secondary safety audit. The results were deeply alarming. The independent inspection revealed that Fiesta Ford had certified an unsafe vehicle with unaddressed front-end impact damage, a compromised transmission cooler, murky/low coolant, a completely failing battery, and completely missing safety equipment like ... Read More Google - Jun 5, 2026
Fast and good service, the time it’s pretty professional and old the time make me feel like I really care like a guest thanks for everything old of you guys.
Lead salesman, Lawrence, M and the entire team where spot on efficient friendly listened, answered all of our questions and gave us a great deal
Terrible experience. Their customer service is awful. They don’t fix my vehicle and haven’t called me since. Very disappointing. I don’t think I would buy another Ford vehicle in the future.
Very clean very nice and great service great car and great price would recommend to anyone
We were rushed and overcharged for a used vehicle and not given any information on our payment methods until after signing. I kept asking for the value of the vehicle and they added thousands more than the asking price. They priced the car as if it was brand new yet being a 2018 year and the lowest trim. I kept asking for more information about pricing and what my credit came back as and they kept dodging the question. They lied about how long the vehicle was at their dealership saying it was brought in a week prior, yet their online ... Read More DealerRater - May 20, 2026
Sara in service is the most knowledgeable service writer I’ve ever had the pleasure to work with. She makes sure everything is done correctly and in a timely manner. She goes out of her way to make sure my truck is taken care of. There are not enough great things I can say about her and her service technicians. They are all amazing
The service team at Fiesta Ford are always respectful, knowledgeable and efficient. Love these guys!
Mr Raymond Gamboa was great. Kept me informed , was very professional . Called me and gave me updates on my truck. Great customer service.
The manager was terrific. Easy to communicate with and able to complete a mutually satisfactory result.
Great service writer, but staff returning car after service seems distracted. Service completed on time.
Charles Price was very helpful on my RECALL, having an Appointment really helps, and leaving my SUV worked out just fine!
I have been here since 9:30am. It is 11:46am. I go ask if my cars service is complete as it has been over 2 hours. He tells me my car has not even been serviced. That it is next in line. WTH. This is the type of service you provide. Not acknowledging the customer of the wait, if they choose to continue waiting or not service their car since service has not even been started. This is the worst customer services ever. No one should have to wait 3 hours to get an oil change. That is the whole point if having ... Read More Google - Apr 10, 2026
This was my first service visit at this dealership. The appointment was for an oil change and related service details. The initial contact was positive and I was directed to a service writer who promptly got me checked in. The service representative informed me that there was an upgrade that had to be completed in addition to the service and that was OK.
The only negative comment that I have is that it took a little over three hours to complete the service which I can live with as they were extremely busy. I was kind of happy that listed ... Read More DealerRater - Apr 6, 2026
Outstanding service department, especially Sarah Sanders, who I have experienced as professional, honest and knowledgeable. She's always been a great help with all my service appointments. She's a great representative for Fiesta Ford. The there is always accurate and reasonably priced. I recommend them highly.
Raymond in service, is the reason I came to and came back to Fiesta Ford. He is smart efficient and very knowledgeable. I have recently moved closer to Fiesta Ford, so I will dealing with the service department for a long time to come. Thank you Raymond!
Worst customer service, I can’t wait to pay this Bronco off and go back to Toyota, where the customer service is better. I went online and scheduled a home service for an oil change. Received a confirmation through text and email regarding my appointment. Got off work early and waited all day, and no one showed up or even called. Called the dealership and their response was, they had a computer glitch. I received three confirmation texts before the appointment, you would think they would call to inform me that the computer glitch shouldn’t have let me make ... Read More Google - Apr 2, 2026
Took into the dealership for warranty work. Joe, the service rep had made the appointment, checked me in advised me of everything that was to be done and time frame. He was able to get it right in. He did the follow-up and I was able to get our vehicle a few hours later. Joe has been my service rep in the past and he's very helpful and professional.
Didn't fix our tire sensors what they told me. Sensors still at fault
They called or texted me twenty times in the past week, asking to buy my car. So finally I make a appointment. Drive down there and the guy wasn't even working today. Then they expected me to wait a half hour past the set time. I quess they think it's a privilege to shop here. Avoid this rude time wasting dealership at all cost
Great service and fast delivery. Jason was great about communication and follow up. I was able to surprise my wife with the vehicle the same day I paid for it.
I had an awesome experience at this Ford dealership. From the beginning, the team understood exactly what I was looking for and respected my time. There was no back and forth or unnecessary pressure. They were straightforward during the negotiation, clear about the numbers, and very professional throughout the whole process. Because of that, we were able to move quickly and close the deal without wasting time. It felt fair on both sides and like a good deal for everyone involved. I really appreciated the honesty and efficiency. A smooth and very positive buying experience.
I had to wait three hours in a freezing waiting room. A woman client told me she also was waiting that long. No problem with the actual work done on my car.
This is our fourth vehicle purchase from Fiesta Ford. Always treated with upmost professionalism and courtesy. I would highly recommend this dealership when looking at buying a vehicle or servicing your vehicle. Thanks sales staff for getting me in my new ride! Dave
Having been a loyal customer to this location, never in my life would I think they would try to take advantage of me in the service center. From a small leak, and being told it was nothing to rush to fix, to the car not functioning. The service quote was $4000+ to fix AND that the part would have to be ordered. To have to fix car valued at $6500. Not happening. I took it to a private mechanic and he charged me ALMOST $1000.
Today I find myself looking for a new ford. I refuse to give this home location any more ... Read More Google - Feb 13, 2026
Fiesta claimed my vehicle was serviced on January 30, 2026. I was actually out of the country on that date. Unless my vehicle traveled there without a driver, they misrepresented that y vehicle was there. I sure hope Fiesta Ford did not claim they did warranty work when they didn’t
Got the exact car at the price in my budget, and internet salesman Dylan was excellent to work with